Privacy Policy
Effective date:
Book By Text is operated by Genser Group LLC (“we,” “us,” “our”), located in Maryland, United States.
This Privacy Policy explains how we collect, use, and protect information when customers interact with participating
businesses through Book By Text.
Information we collect
- Phone number (to send appointment-related SMS messages)
- Customer-provided name (if supplied)
- Appointment details (date/time/duration and related booking actions)
- System logs needed to operate and troubleshoot the service
How we use information
- To provide appointment booking, rescheduling, and cancellation by text
- To send transactional appointment confirmations and updates
- To provide customer support and troubleshoot issues
SMS messaging policy:
Book By Text does not send promotional or marketing text messages without explicit consent.
SMS communications are transactional and customer service related.
Reply STOP to opt out and HELP for assistance. Message & data rates may apply.
Sharing of information
We do not sell personal information. We may share information only as needed to provide the service
(for example, with service providers that support messaging, hosting, and security) and as required by law.
Data retention
We retain information only as long as needed to operate the service and support business and customer needs.
Your choices
- You may opt out of SMS messages at any time by replying STOP.
- You may request help by replying HELP.
Contact
Questions about this policy: support@getbookedbytext.com